Terms of service
Last updated: August 17, 2026
Welcome to Orvella.
These Terms of Service govern your access to and use of orvellaart.com, including purchases made through our online store.
Throughout these Terms, “Orvella,” “we,” “us,” and “our” refer to the business operating the Orvella online store.
By visiting our website and/or purchasing from us, you agree to these Terms of Service.
1. Business Information
Orvella is operated by:
Lohan Issaad
Sole Proprietor – French Micro-Enterprise
1 rue Jean-Jacques Rousseau
95220 Herblay-sur-Seine
France
SIRET: 105 556 773 00015
Email: lohanetsy@gmail.com
Website: orvellaart.com
2. Online Store Terms
By using this website, you confirm that you have the legal capacity required under applicable law to enter into transactions through our store.
You may not use our products or services for unlawful or unauthorized purposes.
You must not use the website in a way that violates applicable laws or regulations.
Any fraudulent, abusive, or unauthorized use of the website may result in the suspension or termination of access to our services.
3. Products and Services
Orvella primarily offers home décor products and related items.
We make reasonable efforts to display and describe our products accurately.
However, product colors may appear slightly different depending on your screen, lighting conditions, or device settings.
Customers should review all available product information, including descriptions, dimensions, materials, specifications, and photographs, before placing an order.
We reserve the right to modify, discontinue, or limit the availability of products where permitted by applicable law.
4. Prices
Product prices are displayed on the website.
Prices may be changed at any time without prior notice. However, changes will not affect orders that have already been confirmed.
The total amount payable by the customer is displayed before the order is submitted.
Any applicable taxes, duties, import fees, or other charges are handled according to the information displayed during checkout and applicable regulations.
5. Orders
When you place an order, you agree to provide current, complete, and accurate information.
We reserve the right to refuse or cancel an order when reasonably necessary, including in cases of:
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suspected fraud;
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unauthorized transactions;
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incorrect pricing;
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product unavailability;
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incorrect customer information;
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payment failure.
If we cancel an order after payment has been successfully collected, the applicable amount will be refunded.
6. Payment
Available payment methods are displayed during checkout.
Payments are processed using the payment services available through Shopify and/or other payment providers used by Orvella.
We do not guarantee that every payment method will be available to every customer.
Orders may be cancelled if payment cannot be successfully authorized or processed.
7. Shipping
Orvella currently ships only to the United States.
Orders are generally processed within approximately 2 business days.
After processing and dispatch, estimated delivery is generally 7–12 business days.
Standard shipping is free for eligible orders.
These delivery times are estimates unless a guaranteed delivery date is expressly provided.
For complete information regarding shipping, tracking, delays, and delivery issues, please review our Shipping Policy.
8. Returns
Orvella offers a 30-day return period from the date of delivery, subject to our return conditions and any applicable exclusions.
Customers must contact us before returning an item:
We will provide the appropriate return instructions and return address when necessary.
Do not return products to our administrative address unless we specifically instruct you to do so.
9. Damaged, Defective or Incorrect Items
Please inspect your order after receiving it.
If your product arrives damaged, defective, or incorrect, contact us at:
Please include your order number, a description of the issue, and photographs showing the problem when possible.
After reviewing the request, Orvella may provide a replacement.
Where a replacement is unavailable or another remedy is required by applicable law, an appropriate alternative, including a refund where applicable, may be provided.
Nothing in these Terms limits mandatory consumer rights.
10. Refunds
Approved refunds will generally be issued to the original payment method.
Once a refund has been processed by Orvella, additional processing time may be required by the customer's bank or payment provider.
11. Accuracy of Information
We make reasonable efforts to ensure that information displayed on Orvella is accurate.
However, the website may occasionally contain typographical errors, inaccuracies, omissions, or outdated information relating to product descriptions, prices, promotions, shipping times, availability, or other matters.
Where permitted by law, we reserve the right to correct errors and update information.
If an error materially affects an order already placed, we will handle the situation in accordance with applicable consumer law.
12. Third-Party Services
Certain features of our website may rely on services provided by third parties, including payment processors, shipping providers, analytics providers, and the Shopify platform.
Your use of certain third-party services may also be subject to their respective terms and privacy practices.
Orvella is not responsible for independent third-party services to the extent permitted by applicable law.
13. Third-Party Links
Our website may contain links to third-party websites.
These websites are operated independently and may have their own terms, policies, and privacy practices.
Orvella is not responsible for the content or practices of independent third-party websites.
14. Prohibited Uses
You may not use the website:
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for unlawful or fraudulent activities;
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to violate applicable laws or regulations;
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to infringe intellectual property rights;
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to transmit malicious software, viruses, or harmful code;
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to interfere with the security or proper operation of the website;
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to collect information about other users without authorization;
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to attempt unauthorized access to our systems or services.
We may restrict access to our services where reasonably necessary to protect Orvella, our customers, or third parties.
15. Intellectual Property
Unless otherwise stated, original content created specifically for Orvella, including branding, texts, graphics, and other original website materials, is protected by applicable intellectual property laws.
You may not reproduce, distribute, modify, sell, or commercially exploit protected Orvella content without authorization.
Third-party trademarks, photographs, logos, and other materials remain the property of their respective owners.
16. Personal Information
The submission and processing of personal information through the store are governed by our Privacy Policy.
Personal information may be processed for purposes including order fulfillment, payment processing, shipping, customer support, fraud prevention, legal compliance, and other purposes described in our Privacy Policy.
17. Disclaimer and Limitation of Liability
We make reasonable efforts to provide a secure and reliable online shopping experience.
However, we cannot guarantee that the website will always operate without interruption, delay, or technical error.
To the maximum extent permitted by applicable law, Orvella shall not be responsible for indirect losses arising solely from circumstances outside our reasonable control.
Nothing in these Terms excludes or limits any liability or consumer right that cannot legally be excluded or limited.
18. Force Majeure
Orvella shall not be responsible for delays or failures caused by circumstances reasonably beyond our control, subject to applicable law.
These circumstances may include natural disasters, severe weather, major transportation disruptions, government actions, conflicts, widespread technical failures, or exceptional disruptions affecting logistics.
19. Indemnification
To the extent permitted by applicable law, users may be responsible for losses or claims resulting from their unlawful use of the website, violation of these Terms, or infringement of third-party rights.
This provision does not limit any mandatory consumer protections.
20. Severability
If any provision of these Terms is determined to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.
21. Entire Agreement
These Terms of Service, together with our Terms and Conditions of Sale, Shipping Policy, Return and Refund Policy, Privacy Policy, and other applicable policies, constitute the terms governing use of our store and purchases made through it.
22. Governing Law
These Terms are governed by French law because Orvella is operated by a business established in France.
This does not deprive customers of mandatory consumer protections that may apply under the laws applicable to them.
The parties are encouraged to attempt to resolve disputes amicably before initiating formal proceedings.
23. Changes to These Terms
We may update these Terms of Service to reflect changes to our website, products, services, business practices, or legal obligations.
The latest version will be published on this website with an updated revision date.
24. Contact Information
Questions regarding these Terms of Service can be sent to:
Orvella
Lohan Issaad
1 rue Jean-Jacques Rousseau
95220 Herblay-sur-Seine
France
Email: lohanetsy@gmail.com
Website: orvellaart.com